Gaming is about fun, entertainment, and excitement — but crossing the line can turn it into a problem. fu99 believes responsible gaming is the smartest way to play. Here you'll find limit-setting tools, ways to recognise addiction, and practical advice on staying safe.
We want you to play safely and enjoy every moment — always
Set your own limits on how much BDT you deposit or wager daily, weekly, or monthly. Once set, these limits cannot be easily changed.
Take a temporary break of 24 hours to 6 weeks to clear your head. During this time your account will be locked and no bets can be placed.
If you feel gaming is getting out of control, activate a permanent self-exclusion for 6 months to 5 years. This is the most powerful protection tool available.
Set a limit on how long you play in a single session. Once the time is up, fu99 will automatically alert you or end the session.
You can opt out of promotional emails, SMS, and push notifications at any time. Play on your own terms, free from marketing pressure.
No one under 18 may register at fu99. KYC verification is in place to fully prevent minors from gaining access.
Online gaming and betting is a legitimate form of entertainment — just like watching a film or playing cricket. But like any leisure activity, it calls for moderation and awareness. Responsible gaming means staying in control of your time, money, and mental well-being while you play.
Fu99 believes gaming should be a source of leisure and enjoyment — never a substitute for income. We want every user to play mindfully and stay within their financial means. Responsible gaming rests on three core principles:
Keep in mind: Winning and losing are both part of gaming. But if losses are affecting your mood, relationships, or finances, it's time to take a break.
Fu99 has built a comprehensive responsible gaming framework. Here you'll find personal limit-setting tools, self-exclusion options, and a trained support team — all handled with complete confidentiality.
Gaming addiction doesn't happen overnight — it creeps up gradually until it's out of your control. Watch out for the following signs in yourself or someone you know:
Caution: If you notice three or more of the above signs at the same time, this may indicate problematic gaming. Please take the self-assessment below or contact our support team directly.
Recognizing the signs is the first step toward a solution. fu99 makes no judgments — we simply want you to be well.
Be honest with yourself. Give yourself one point for each question below that you answer "Yes" to:
In the past month, have you spent more time or money on gaming than you planned?
After a loss, have you ever bet more thinking you could win it back?
Do you feel irritable or restless when you're not gaming?
Have you hidden anything about your gaming from family or friends?
Have you used money set aside for essential expenses or savings to gamble?
Have you tried to cut back or stop gaming and failed?
Is gaming affecting your work, studies, or social life?
Are you gaming to escape financial stress or emotional pain?
Result: 0–1 = Normal gaming habits. 2–3 = Stay cautious and set limits. 4–5 = There may be a problem — take a break. 6–8 = It's time to seek help — contact us today.
Once logged in to fu99, you can access the following tools directly from your account settings. They are completely free and can be activated at any time:
Set a maximum amount of BDT you will deposit per day / week / month.
Set a maximum amount in BDT you are willing to wager within a given period.
Set a cap on the maximum amount in BDT you are willing to lose within a given period.
Set a time limit for how long you can play in one sitting.
Take a break of 24 hours to 6 weeks. Your account will be completely inactive during this period.
Close your account completely for 6 months to 5 years.
Important: Once self-exclusion or a cooling-off period is activated, it cannot be cancelled before the set time has elapsed. This is by design — to help you stay protected.
To keep gaming enjoyable at fu99 over the long term, follow a few simple habits. Stick to these and gaming will always stay fun:
fu99's session timer and loss limit tools make it much easier to stick to these habits.
Is someone close to you spending too much time gaming or running into financial trouble because of it? The information here can help.
Problem gaming affects not just the player, but the entire family. If you notice that someone:
Approach them with empathy, not anger or judgement. Remember, problem gaming is a behavioural health condition — not a weakness or a character flaw.
What family members can do: Raise your concerns calmly, encourage them to seek professional help, and look after your own mental wellbeing too. fu99's support team is also available to advise family members.
Enable parental controls on your devices to keep minors away from gaming, and make sure your fu99 account password is secure. Remember, fu99 is strictly for users aged 18+.
Asking for help takes courage. At fu99, you can seek help safely at any time. Our Responsible Gaming team will speak with you in complete confidence.
How to get help at fu99:
Remember, asking for help is not a sign of weakness — it's a sign of responsibility. The fu99 team is here for you, without any judgment.
Seeking help from a professional mental health provider or addiction counsellor is completely normal. You can reach out to national mental health helplines and counselling centres in Bangladesh.